Spa Guide: We have a team of male and female therapists, please inform us if you have a preference for either.

ARRIVAL

We ask that you to arrive 30 minutes prior to your appointment time so you can complete a spa consultation form and prepare for your treatment. Please note that times stated are for actual treatments. Regretfully, late arrivals may result in a reduction of treatment time, so other guests are not inconvenienced.

MEDICAL QUESTIONS

It is important that you advise us in advance of any health conditions, allergies or injuries, pregnancy which could affect your treatment when making your reservation. Upon arrival at The Spa you will be asked to complete a pre-treatment medical questionnaire.

WHAT TO WEAR

Towels robes and slippers are provided for use during your visit. Please bring your swimwear for use in Spa Experience. Disposable briefs and boxer shorts will be provided for all wet and/or body treatments if required.

CHILDREN POLICY

We regrettably cannot accommodate babies or children within The Spa including the spas waiting area. Persons under 18 are not permitted in The Spa or Thermal area.

VALUABLES

Lockers are provided for your individual use; however, we recommend that you do not bring valuables into The Spa. We do not accept any responsibility for loss or damage of personal items.

SPA ETIQUETTE

The Spa at The Heritage is a sanctuary of peace and tranquility. Please respect all spa guest’s right to serenity and privacy. The management reserves the right to close any area of The Spa without prior notice for essential maintenance.